Multilingual Live Chat

Deliver Multilingual Live Chat Without Hiring Multilingual Agents

Translate live chat conversations in real time across 120+ languages. Tolto enables your support team to deliver fast, accurate, and brand-aware multilingual customer service directly within Zendesk, Intercom, Gorgias, and other leading help desks.

No credit card required

Trusted by Global Support Teams

Support teams worldwide rely on Tolto to deliver fast, accurate multilingual live chat. Translate conversations instantly across 120+ languages without changing how your agents work.

Multilingual Live Chat Without the Complexity

From hiring multilingual agents and switching between tools to losing conversation context and brand consistency, multilingual support comes with hidden challenges. See how Tolto simplifies every conversation with AI-powered translation built directly into your support workflow.

Multilingual live chat without the right system creates friction at every step

Without Tolto

Unpredictable costs & hiring multilingual agents

To support every language, you either hire costly multilingual agents or face unpredictable translation costs as your ticket volume grows.

Lost context & poor translations

Word-for-word translations miss intent, financial nuance, brand tone, and previous conversation context — leading to confusion and repeated questions.

Inconsistent terminology & brand voice

Financial terms, product names, and brand guidelines aren’t preserved, resulting in inconsistent messaging and compliance risks.

Language switching mid-conversation

Waiting fCustomers switch languages in one chat. Most tools lose context or start a new thread, frustrating agents and customers.or translators or routing conversations to language specialists can delay resolutions and frustrate customers.

Emoji, slang & cultural nuances lost

Emojis, slang, sarcasm and cultural references are often mistranslated or stripped, changing the meaning of the conversation.

Unclear handling of names, URLs & product terms

Agent names, URLs, product names and abbreviations are incorrectly translated or altered.

Workflow fragmentation

Agents switch between support tools (Zendesk, Intercom, HubSpot etc.) and external tools like ChatGPT, Word or translators, copy-paste content, and lose time and conversation context.

Scattered operations & no unified insights

With 70+ destination markets and no single system, extracting consistent support data, QA and reporting is slow and expensive.

Multilingual live chat done right

With Tolto

Flat, predictable pricing

Just $10/agent/month with unlimited translations. No per-ticket fees. Add languages in minutes, not months.

AI Context Translation

Understands the full conversation, customer intent, industry and brand tone—delivering accurate, human-like translations.

Glossary & Tone Controls

Lock financial terms, product names and brand voice so every translation stays consistent across all 91+ languages.

Smart language detection

Detects and adapts to language switches in real time—without losing context or starting a new conversation.

Preserves meaning, emoji & nuance

Accurately translates emojis, slang, sarcasm and cultural context so nothing gets lost in translation.

Protects names, URLs & product terms

Automatically detects and preserves names, URLs, codes, and brand terms in their original form.

100% inside your support platform

Translate, reply, and manage everything inside Zendesk, Intercom, HubSpot and more. No tab switching, no copy-paste, no losing context.

Unified operations & actionable insights

One platform for all markets. Get consistent data, QA, reporting and analytics to improve CSAT and scale globally.

No Credit Card Required

Industries & Use Cases

Built For Every Industry. Loved By Every Support Team.

Whatever your customer are, Tolto helps you talk their language. Deliver fast, accurate and consistent support in 120+ languages.

Ecommerce & Retail

Answer product, shipping, refund, and order queries in every customer’s preferred language.

Example

Support global shoppers across markets and reduce cart abandonment caused by language barriers.

◉ Higher CSAT ◉ More Sales ◉ Lower Refunds

SaaS & Technology

Help users onboard, solve issues, and succeed—no matter where they’re from.

Example

Deliver product support in local languages and expand into new markets with confidence.

◉ Better Adoption ◉ Lower Churn ◉ Global Scale

Fintech & Banking

Build trust and ensure compliance with clear, accurate support in every customer’s language.

Example

Assist with account, KYC, transactions, and billing queries across global markets.

◉ Trust & Compliance ◉ Fewer Errors ◉ Happier Customers

Gaming

Support players 24/7 with real-time translation—so every player feels heard.

Example

Resolve in-game issues, help with payments, and handle bans or appeals globally.

◉ 24/7 Global Support ◉ Stronger Loyalty ◉ Higher Retention

Travel & Hospitality

Answer booking, cancellation, and itinerary questions in any language, any time.

Example

Provide seamless support to travelers before, during, and after their journey.

◉ More Bookings ◉ Fewer Cancellations ◉ High Satisfaction

Healthcare

Communicate clearly with patients and caregivers in their language with empathy and accuracy.

Example

Share instructions, appointment info, and insurance details with zero misunderstandings.

◉ Better Communication ◉ Improved Experience ◉ Greater Trust

Any Industry. Any Language. One Platform.

Tolto adapts to your industry, preserves your brand voice, and helps agents deliver human-like support—every time.

Get Started In Minutes

Implementation Guide

Go live with multilingual live chat in less than 15 minutes. No complex setup. No coding. No headaches.

1

Connect Help Center Tool

Connect your existing support platform in one click.

2

Choose Agent’s Languages

Select the languages your agents will use to reply.

3

Configure Glossary

Add brand terms, product names and preferred translations.

4

Start Chatting

You’re all set! Start receiving and replying in multiple languages.

Under 15 minutes

From install to go live

No coding required

Simple, intuitive setup

Enterprise ready

Secure, reliable & compliant

See results fast

Start helping customers globally

How It Works

One Conversation. Every Language.

Tolto quietly translates every message in real time, keeping customers and agents perfectly in sync.

1

Customer starts the conversation

Customer writes in their preferred language.

2

Tolto detects the language

Automatically detects the customer’s language.

3

Tolto translates in real time

Uses context, glossary & brand tone.

4

Agent replies in their language

Agent replies in English — no tool switching.

5

Customer receives the translated reply

Reply translated back instantly in the customer’s language.

THE RESULT

Faster responses

Faster responses

Happier customers

Happier customers

Lower costs

Lower costs

Global support at scale

Global support at scale

Works inside your support platform

and more…

ROI Calculator

Scale Multilingual Support Without Scaling Your Costs

Compare traditional multilingual staffing with Tolto in seconds.

Your current support operation

Enter your details to see potential savings

Traditional approach

Hire multilingual agents

$15,000+
per month
  • 5 additional multilingual agents
  • High hiring & training costs
  • Long ramp-up time
  • Salaries scale with languages
  • Limited coverage during off-hours
  • Management overhead
Yearly cost
$180,000+

With Tolto

Empower your existing team

$10
per agent / month
  • No extra headcount
  • Unlimited translations
  • Works inside your help desk
  • Instant setup
  • AI context translation
  • Glossary & brand tone controls
  • 120+ languages
Your monthly cost
$500
50 agents × $10

Your potential savings

$14,500
That’s 97% lower cost
per month
$15,000
$500
Traditional approach
With Tolto
Save $14,500 / month
$174,000 per year
Based on 20,000 monthly conversations.

Illustrative example. Actual savings depend on agent salaries, language coverage, conversation volume and your existing translation costs.

ROI isn’t just about reducing costs

Deliver better experiences, expand globally, and grow your business.

Serve more customers

Support customers in 120+ languages with your existing team.

Faster responses

No waiting for a multilingual agent—answer instantly in your customers’ language.

Higher CSAT & loyalty

Customers feel understood and get the help they need in their own language.

Lower cost per customer

Expand to new markets and languages without adding dedicated language teams.

Lower cost per customer

Expand to new markets and languages without adding dedicated language teams.

One platform. Unlimited languages. Maximum impact.

Tolto helps you deliver human-like support in every language—without the extra cost.

Testimonials

What Support Leaders Say About Tolto

From fast-growing startups to global support teams, Tolto is helping companies scale multilingual support without compromising on quality, speed, or brand tone.

"Tolto is a fantastic addition to our Intercom chats, easy to use, reliable translations, fair pricing, flexible access, and a proactive, supportive team. Great for global teams."

Jovan Nanic

Head of Customer Care team

"The tool works well and Tolto team are always on hand to support us with any queries, or deep dives."

Jonny G.

Head of Customer Support Operations

+22% Increase in CSAT

Customers receive timely, accurate responses in their preferred language—leading to higher satisfaction scores.

30% Lower Cost

Reduce spend by streamlining multilingual workflows.

"Previewing translations before sending gives our team peace of mind"

Clara W.

Global Support Manager

"Tolto is a fantastic addition to our Intercom chats, easy to use, reliable translations, fair pricing, flexible access, and a proactive, supportive team. Great for global teams."

Jovan Nanic

Head of Customer Care team

"The tool works well and Tolto team are always on hand to support us with any queries, or deep dives."

Jonny G.

Head of Customer Support Operations

+22% Increase in CSAT

Customers receive timely, accurate responses in their preferred language—leading to higher satisfaction scores.

30% Lower Cost

Reduce spend by streamlining multilingual workflows.

"Previewing translations before sending gives our team peace of mind"

Clara W.

Global Support Manager

"Tolto is a fantastic addition to our Intercom chats, easy to use, reliable translations, fair pricing, flexible access, and a proactive, supportive team. Great for global teams."

Jovan Nanic

Head of Customer Care team

"The tool works well and Tolto team are always on hand to support us with any queries, or deep dives."

Jonny G.

Head of Customer Support Operations

+22% Increase in CSAT

Customers receive timely, accurate responses in their preferred language—leading to higher satisfaction scores.

30% Lower Cost

Reduce spend by streamlining multilingual workflows.

"Previewing translations before sending gives our team peace of mind"

Clara W.

Global Support Manager

FAQs

Multilingual Support & Zendesk Translation FAQs

Learn how Tolto makes it easy to offer real-time, multilingual support in Zendesk, Intercom, Gorgias, and HubSpot — without compromising quality or security.

What is multilingual live chat?

How does AI-powered live chat translation work?

Can customers and agents speak different languages?

Can Tolto detect when a customer changes languages during a conversation?

How does Tolto maintain context and translation accuracy?

Can I control how specific words and product names are translated?

Which customer support platforms does Tolto integrate with?

How many languages does Tolto support?

Do I need to hire multilingual customer support agents?

How much does multilingual live chat translation cost?

We Are Ready

Fully-Assisted Onboarding & Dedicated Account Manager

Dedicated Account Manager

Get personalized guidance and quick support from a dedicated expert who understands your business needs.

Ongoing Slack Support

After go-live, access real-time assistance and faster resolutions through dedicated Slack channels.

Training for Support Agents

Equip your support agents with practical training to master Lingpad and handle multilingual queries confidently.

We Are Ready

Fully-Assisted Onboarding & Dedicated Account Manager

Dedicated Account Manager

Get personalized guidance and quick support from a dedicated expert who understands your business needs.

Ongoing Slack Support

After go-live, access real-time assistance and faster resolutions through dedicated Slack channels.

Training for Support Agents

Equip your support agents with practical training to master Lingpad and handle multilingual queries confidently.

We Are Ready

Fully-Assisted Onboarding & Dedicated Account Manager

Dedicated Account Manager

Get personalized guidance and quick support from a dedicated expert who understands your business needs.

Ongoing Slack Support

After go-live, access real-time assistance and faster resolutions through dedicated Slack channels.

Training for Support Agents

Equip your support agents with practical training to master Lingpad and handle multilingual queries confidently.