Trusted by Global Support Teams |
Support leaders at high-growth and enterprise companies use Tolto to improve translation accuracy, reduce handling time, and maintain brand consistency.
Problem
Language Is a Queue Problem Before It Is a Translation Problem
Intercom handles the conversation. It is the languages arriving in it that quietly slow your team down — and most of the cost shows up somewhere other than the translation bill.
A second browser tab per reply
Agents read the message, paste it into a translator, paste the answer back, then check it did not mangle the order number. Every multilingual reply carries that tax, and it never appears in a report.
Terminology drifts by agent
A generic translator has no idea that your plan names, feature names and legal wording are fixed. Two agents answering the same question in Spanish produce two different products.
First response time slips on the queues you want to grow
The German and Japanese queues take longest to answer because nobody wants to pick them up. New markets get your worst response times at the moment they matter most.
Headcount as a language strategy
Hiring a native speaker per market is slow, expensive and fragile — one resignation and a language goes dark. Coverage should not depend on who is online.
No number for multilingual workload
You cannot see how many conversations arrive in which language, or what they cost you in handling time. Without that, staffing a new region is guesswork.
Sensitive detail pasted into a public tool
Order IDs, addresses and account details end up in whatever translator the agent had open. That is a compliance conversation waiting to happen.
How it works
Six Steps, None of Them the Agent's Job
Tolto runs inside the Intercom Inbox as an app. There is no middleware to host, no macro library to rebuild, and nothing for agents to learn beyond one keystroke.
1
The customer writes in their language
Messenger chat, email or a Fin handover — it makes no difference where the conversation started.
2
Tolto detects the language
Automatically, per conversation. If a customer mixes languages or types with heavy typos, an agent can pin the right one with !set-lang-es.
3
The agent reads it in their own language
The translation appears as an internal note beside the original, so the agent always has both versions in the thread.
4
The agent replies normally, prefixed with !
Written in English, or whatever language the agent works in. No language picker, no separate compose window.
5
Tolto translates and applies your glossary
Plan names, product terms and legal wording resolve the way you defined them — in both directions, not just outbound.
6
The customer receives the reply in their language
In seconds, from the same Intercom thread they have been talking in all along.
The Entire Agent Training Programme
Five commands, typed in the internal note. That is the whole learning curve — which is why teams get to full adoption in a shift, not a quarter.
!
Send the reply translated into the customer's language.
!!
Preview the translation privately first. Nothing reaches the customer.
!set-lang-[code]
Override detection and pin the conversation language.
!info
List every command as an internal note, in-thread.
!help
Help text and resource links without leaving the Inbox.
Features
Built for Quality, Security & Scale
From brand consistency to compliance and team visibility, Tolto gives you everything you need to deliver high-quality multilingual support confidently and efficiently.
Glossary
Define approved terms to maintain brand voice and consistency across every language and conversation.
AI Context
AI that understands support context—ensuring more accurate, relevant translations across chats, emails, and tickets.
Advanced Reporting
Track translation usage, performance, and team productivity with detailed, actionable analytics.
Preview Translation
Review translations before sending to safeguard brand tone and protect sensitive customer data (PII).
120+ Languages
Support customers in over 120 languages with AI-powered translations that scale with your global growth.
Comparison
Intercom Already Has Translation. Here Is Where It Ends.
Intercom's AI Inbox Translation is a real feature and a good one. It is also a convenience layer on top of a helpdesk, priced and scoped as such. Tolto is a dedicated translation product. The honest version of the difference:
When Intercom on its own is enough
You support two or three European languages, volume is low, terminology is generic, and you are already paying for Copilot. Intercom's built-in translation will do the job and you should use it.
When teams move to Tolto
Languages outside Intercom's supported list. Terminology that has to hold in both directions. A preview step before AI text reaches a customer. Reporting on multilingual workload. Or translation you do not want bundled into a per-seat AI add-on.
You can run both
Tolto does not replace Intercom or compete with Fin. Keep Fin deflecting, keep your workflows, and let Tolto carry the languages your workspace does not cover.
Intercom capabilities and prices above reflect Intercom's published help documentation and pricing page as of September 2026, and change without notice. Verify current details with Intercom before making a purchasing decision.
Pricing
Simple Pricing. Unlimited Translations. Everything Included.
No complicated credit systems or expensive per-translation fees. Pay USD 10 per agent/month and get unlimited AI translations, every feature, and predictable costs as your multilingual support grows.
Natural, Brand-Aware AI
Translate every conversation with AI that understands your brand voice, glossary, and context for accurate, natural customer support.
Support Customers in 120+ Languages
Deliver fast, consistent support in 120+ languages without hiring multilingual agents or expanding your support team.
Faster Ticket Resolution
Instant AI translations keep every conversation moving, helping your team resolve multilingual tickets faster and improve customer satisfaction.
Works With Your Existing Help Desk
Connect Tolto to Zendesk, Intercom, HubSpot, Salesforce, Gorgias, and more - no workflow changes or complex setup required.
Unlimited AI Translations
Translate every inbound, outbound, and AI-generated conversation with no message limits, usage caps, or surprise charges.
Use cases
What This Looks Like on a Real Queue
Six situations support leaders describe when they come to us about Intercom.
One English-speaking team, customers in thirty countries
Your product sells everywhere; your support team sits in one time zone and speaks one language. Tolto lets that team answer the Turkish, Thai and Portuguese conversations at the same speed as the English ones.
Twelve European languages, one shared inbox
EU coverage usually means a rota of native speakers and a queue that stalls whenever one of them is on holiday. With translation in the Inbox, any agent can pick up any conversation, and German formality is handled by AI Context rather than by hoping.
Japanese and Korean without a Tokyo hire
The languages where machine translation reads most obviously wrong are also the markets where politeness registers matter most. Glossary plus a mandatory !! preview on those queues gives you coverage you can defend.
Launch-week Spanish and Brazilian Portuguese
Expansion plans rarely wait for a hiring cycle. Turning on two languages the week before launch is a settings change, so support readiness stops being the thing that moves the launch date.
Order, shipping and refund threads at peak
Peak season doubles volume and the multilingual share rises with it. Flat pricing means the busiest month costs the same as the quietest, and order numbers survive translation because the glossary protects them.
Overnight and weekend gaps
Follow-the-sun teams inherit conversations in languages the incoming shift does not read. Translation in-thread means the handover carries the whole history in the reader's language, not a summary.
Testimonials
What Support Leaders Say About Tolto
From fast-growing startups to global support teams, Tolto is helping companies scale multilingual support without compromising on quality, speed, or brand tone.
FAQs
Intercom Translation Questions
The questions support leaders ask before a trial — answered plainly.
