Trusted by Global Support Teams |
Support leaders at high-growth and enterprise companies use Tolto to improve translation accuracy, reduce handling time, and maintain brand consistency.
Features
Built for Quality, Security & Scale
From brand consistency to compliance and team visibility, Tolto gives you everything you need to deliver high-quality multilingual support confidently and efficiently.
Glossary
Define approved terms to maintain brand voice and consistency across every language and conversation.
AI Context
AI that understands support context—ensuring more accurate, relevant translations across chats, emails, and tickets.
Advanced Reporting
Track translation usage, performance, and team productivity with detailed, actionable analytics.
Preview Translation
Review translations before sending to safeguard brand tone and protect sensitive customer data (PII).
120+ Languages
Support customers in over 120 languages with AI-powered translations that scale with your global growth.
The Product
Built for Agents, Trusted by Support Leads
See the Zendesk Translation App in action and discover how it simplifies multilingual support with AI-powered translations inside your helpdesk.
How To Use
Step-by-Step Support for Admins and Agents
From installation to daily ticket handling, our step-by-step guides ensure a smooth experience for everyone. Admins can configure confidently, and agents can deliver accurate translations with ease.
Admin Guide
Step-by-step instructions to install, configure, and manage the Zendesk Translation App. Control access, set language preferences, and ensure secure, consistent translations across your helpdesk.
Agent Guide
Clear workflows to help agents translate incoming messages and replies instantly. Learn how to preview translations for PII, maintain brand tone, and deliver seamless multilingual support with ease.
Key Benefits
Why Support Teams Choose Us
Tolto’s Zendesk App is built for modern support teams—faster replies, higher CSAT, and secure multilingual workflows that keep your brand voice consistent worldwide.
Operational Efficiency
Reduce the complexity of hiring and managing multilingual support teams by enabling agents to serve global customers with AI translation.
Higher Customer Satisfaction (CSAT)
Providing support in a customer’s native language creates personalized experiences that build trust, strengthen loyalty, and improve CSAT scores significantly.
Faster Response Times
Real-time translations enable quicker interactions, decreasing customer wait times and improving service efficiency—helping agents resolve tickets up to 2x faster.
Cost Savings
Avoid high costs of outsourcing or hiring native speakers. AI-powered translation reduces language support expenses by up to 60%.
Agent Productivity
With AI handling translations, agents focus on solving issues—leading to higher throughput and up to 30% more tickets resolved per shift.
Global Reach
Scale effortlessly to 120+ languages without growing headcount—extend your support coverage to every region, instantly.
Consistent Brand Voice
Glossary and context controls ensure translations always reflect your brand tone, terminology, and quality standards across markets.
Pricing
Give Access to 1 or 100 agents, full freedom
Contextual AI Translation
Glossary Support
Advanced Reporting
Preview Translation
Automatic Language Detection
Automation Control
Support
Guided Tours for Agents and Admins
Slack Support
Success manager (CSM)
Security
GDPR
ISO 27001
HIPPA
Testimonials
What Support Leaders Say About Tolto
From fast-growing startups to global support teams, Tolto is helping companies scale multilingual support without compromising on quality, speed, or brand tone.
FAQs
Multilingual Support & Zendesk Translation FAQs
Learn how Tolto makes it easy to offer real-time, multilingual support in Zendesk, Intercom, Gorgias, and HubSpot — without compromising quality or security.
