Getting Started with AI Translation on Zendesk
Sep 23, 2025
Introduction
Tolto’s AI Translation app for Zendesk empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in 120+ languages, your agents can seamlessly communicate with customers in their preferred language-without leaving the Zendesk workspace.
For Customer Support Teams: Ensure consistent service quality across languages without hiring additional agents. Every customer receives the same high-quality support experience-whether they speak English, Spanish, Japanese, or any other language-while keeping operations efficient and scalable.
For Sales Teams using Zendesk: Unlock new growth opportunities by engaging prospects in their native language. Improve customer engagement, shorten sales cycles, and strengthen brand loyalty in international markets.
By integrating Tolto’s AI Translation with Zendesk, you can instantly localize tickets, chats, and emails - ensuring that every customer interaction is clear, on-brand, and friction-free.
Key Features
AI-Powered, Human-Like Translation
Deliver natural, context - aware translations across Zendesk tickets, live chat, and email. Tolto’s AI is purpose-built for customer support, ensuring accuracy and relevance in every interaction.
Custom Glossary Control
Decide how your brand names, product terms, and industry-specific phrases appear in translation - or leave them untouched. Maintain consistency and protect your brand voice across all languages.
Preview Translation
Agents can instantly preview translations before sending a response to ensure clarity, professionalism, and brand alignment - while safeguarding sensitive customer data (PII).
Advanced Reporting
Access detailed reports on translation usage and customer language trends. Identify high-demand languages, track volumes, and optimize your global support operations.
120+ Languages Supported
Serve customers in more than 120 languages - covering both major and niche markets - without the need to hire additional multilingual agents.
How It Works
1. Automatic Language Detection & Translation (Incoming Messages)
Tolto automatically detects the language of incoming customer messages and translates them into the agent’s default/native language, as defined at the project level.
2. Agent Responds in Their Own Language
Agents simply reply in their native language and either click Tolto’s Translate button or add an exclamation mark (!) at the start of an internal note - no need to switch settings or write manually translated responses.
💡 Tip: Use the Translate button for one-click translations, or the ! command as a quick shortcut inside Zendesk.
3. Real-Time Translated Responses
Tolto instantly translates the agent’s reply into the customer’s language, ensuring smooth, accurate, and native-like communication.
This streamlined workflow keeps Zendesk agents productive while ensuring every customer feels supported in their preferred language.
Privacy & Data Security
Powered by OpenAI
Tolto leverages OpenAI’s latest models via secure API to deliver accurate translations. OpenAI does not use inputs or outputs from our API to train their models. Learn more here.
Limited Data Exposure. Maximum Control.
We only store basic agent details for access control. Ticket content and translations are processed in real time and never stored after completion - minimizing data surface area and reducing security risk.
Enterprise-Grade Security
Built on enterprise-grade infrastructure with end-to-end safeguards, ensuring that every interaction is secure and protected.
Global Compliance
Tolto is ISO 27001 certified, fully GDPR compliant, and aligns with HIPAA standards - so your customer communications remain private, secure, and in line with international data protection requirements.
Tolto enables organizations across industries to provide secure, multilingual support at scale - without compromising privacy, security, or compliance.
Pricing
USD 10 / agent / month - All Features Included
No hidden fees. One simple plan gives your team full access to every feature, including AI-powered translation, custom glossary control, advanced reporting, and 120+ languages.
Free 14-Day Trial
Get started with Tolto at no cost. Try all features for 14 days and begin delivering seamless multilingual support inside Zendesk from day one.