Getting Started with AI Translation on Intercom
Sep 23, 2025
Introduction
Tolto’s AI Translation for Intercom empowers customer support teams to deliver fast, high-quality multilingual experiences directly inside the Intercom Inbox. With real-time translation in 120+ languages, your agents can handle any conversation - without switching tools or disrupting existing workflows.
For Support Teams: Serve global customers instantly in their preferred language while keeping your responses consistent, brand-aligned, and natural-sounding.
For Growth Teams: Communicate effectively with leads and users worldwide, boosting engagement and satisfaction without expanding your headcount.
With Tolto’s AI Translation integrated into Intercom, every message - whether from live chat, email, or automated flows - becomes localized, personal, and scalable.
💡 Suggested Screenshot #1:
Show Intercom Inbox with a translated conversation preview (customer’s message + translated agent reply).
Key Features
AI-Powered, Human-Like Translation
Deliver accurate, context-aware translations for live chats and conversations. Tolto’s translation engine is purpose-built for customer communication - preserving tone, meaning, and style.
Custom Glossary Control
Define specific terms, product names, or brand phrases to ensure consistency across all translations. Protect your tone and identity in every language.
Built for Agents
Designed with support teams in mind, Tolto fits seamlessly into agent workflows for faster, stress-free replies - no copy-pasting or tab-switching required.
Analytics Dashboard
Get clear insights into translation usage and language trends. See which markets generate the most multilingual interactions and optimize accordingly.
120+ Languages Supported
Offer native-quality conversations in 120+ languages, from major global markets to emerging regions, without hiring multilingual staff.
💡 Suggested Screenshot #2:
Dashboard view highlighting translation volumes by language or a snapshot of glossary setup.
How It Works
Automatic Language Detection
Tolto instantly detects the customer’s language and translates their message into your agent’s base language - no configuration needed.Simple Agent Commands
Agents can use quick commands to translate their replies before sending:Add an exclamation mark (!) at the start of an internal note to translate your reply into the customer’s language.
Add two exclamation marks (!!) to preview your translation before sending it.
Real-Time Translated Replies
The customer receives a natural translation instantly - creating a native-like chat experience without any delay or manual effort.
💡 Suggested Screenshot #3:
Show example of an agent using ! or !! in an internal note, and the resulting translated customer reply in the Inbox.
Privacy & Data Security
Tolto ensures enterprise-grade privacy and security for every message processed via Intercom.
No Storage of Personal Data:
Tolto never stores or exposes conversation content or personal information from your Intercom workspace.Powered by OpenAI:
Tolto uses OpenAI’s latest models securely via API. Data is not used for training.Enterprise-Grade Infrastructure:
ISO 27001 certified and fully GDPR compliant.Global Compliance:
Built to meet international privacy and security standards - ensuring peace of mind for your team and customers.
💡 Suggested Screenshot #4:
Security badges or compliance visual (ISO 27001, GDPR, enterprise-grade infrastructure).
Pricing
USD 10 / agent / month - All Features Included
No hidden fees. One simple plan gives your team full access to every feature, including AI-powered translation, custom glossary control, advanced reporting, and 120+ languages.
Free 14-Day Trial
Get started with Tolto at no cost. Try all features for 14 days and begin delivering seamless multilingual support inside Gorgias from day one.