Getting Started with AI Translation on Gorgias
Sep 12, 2025
Introduction
Tolto’s AI Translation app for Gorgias helps ecommerce brands deliver fast, high-quality multilingual support without changing their existing workflows. Every conversation between your agents and customers can be translated in real time in 120+ languages, so you can delight customers in their native language.
For Customer Support Teams: Maintain consistency and high service quality across languages, without hiring more agents. Give every shopper the same outstanding experience-whether they speak English, Spanish, Japanese, or any of the others-while keeping your support operation efficient and scalable.
For Marketing & Sales Teams: Expand your reach and boost conversions in new markets by speaking directly to prospects in their own language. Increase engagement, shorten sales cycles, and strengthen brand loyalty globally.
With Tolto’s AI Translation integrated into Gorgias, you can instantly localize conversations across all channels and ensure every customer touchpoint-support, sales, marketing-is seamless, personalized, and on brand.
Key Features
AI-Powered, Human-Like Translation
Deliver natural, context-aware translations across live chat, email, and support tickets. Tolto’s AI is built for customer service, ensuring accuracy and relevance in every interaction.
Custom Glossary Control
Define how your brand, product names, and industry terms are translated-or left untouched. Maintain consistency and protect your brand voice across all languages.
Analytics Dashboard
Track translation usage and customer language trends with a clear dashboard. See interaction volumes by language to understand demand and optimize global support.
120+ Languages Supported
Connect with customers in more than 120 languages, from major markets to niche regions, without hiring additional multilingual agents.
Together, these features enable ecommerce brands to scale globally, serve shoppers in their native languages, and deliver consistent, on-brand customer experiences across every channel.
How It Works
1. Automatic Language Detection
Tolto instantly recognizes the customer’s language and translates the conversation into your team’s base language-no setup required.
2. Simple Agent Commands
Agents can add an exclamation mark (!) at the start of an internal note to translate their reply into the customer’s language.
3. Real-Time Translated Responses
Customers receive fast, accurate translations in real time, creating a smooth, native-language experience without any extra steps for your team.
This workflow keeps agents focused on solving issues while ensuring every shopper feels supported in their preferred language.
Privacy & Data Security
Tolto securely processes messages from Gorgias, translates them with AI, and returns the results instantly. Neither Tolto nor its AI translation systems store your conversations or customer data.
No Storage of Personal Data: Tolto does not fetch, retain, or expose any personal information from your Gorgias instance.
Powered by OpenAI: Tolto uses global AI leader OpenAI’s latest models via API for translations. OpenAI does not use inputs or outputs from our API to train their models. Learn more here.
Enterprise-Grade Security: Built on enterprise-grade infrastructure with end-to-end safeguards to protect every interaction.
Global Compliance: ISO 27001 certified and fully GDPR compliant, ensuring your customer communications remain private and protected.
Trusted by ecommerce brands worldwide, Tolto enables secure, multilingual support at scale-without compromising privacy or compliance.
Pricing
USD 10 / agent / month - All Features Included
No hidden fees. One simple plan gives your team full access to every feature, including AI-powered translation, custom glossary control, advanced reporting, and 120+ languages.
Free 14-Day Trial
Get started with Tolto at no cost. Try all features for 14 days and begin delivering seamless multilingual support inside Gorgias from day one.