How MakeMusic Scales Multilingual Customer Support with Tolto
Music Education
Music Technology
SaaS
Integration
Zendesk
MakeMusic is a leading music education technology company serving educators, students, and musicians worldwide. As its global customer base grew, providing fast and accurate multilingual support became essential to delivering a seamless customer experience.
To support its international users, MakeMusic needed a solution that enabled agents to communicate across languages without adding operational complexity. They required fast, context-aware translations while maintaining consistency in music-specific terminology.
MakeMusic streamlined multilingual support directly within Zendesk. Using AI-powered translations, AI Context, and Glossary, agents now provide accurate and consistent support in more than 20 languages, improving response times and customer satisfaction.
450,000+
Multilingual Customer Tickets
20+
Languages
100+
Support Agents
40%
Reduce Average Ticket Resolution Times By
Without Tolto
Multilingual support was slowing the team down
Language Barriers in Customer Conversations
Support agents struggled to understand customer messages received in multiple languages.
Lost context
Traditional tools translated words, not meaning. Financial terminology and brand tone were inconsistently rendered, leading to customer confusion.
Inconsistent Terminology Across Languages
Managing multilingual support while keeping product-specific and educational terminology consistent across all languages.
Scalable Multilingual Support
Supporting a growing number of multilingual customer conversations was becoming more complex.
With Tolto
Scaling multilingual support with confidence
Instant AI Translation
Translate inbound customer messages instantly within Zendesk.
AI Context Translation
Context-aware translations that preserve the meaning and intent of music education conversations.
Terminology Consistency
Managing multilingual support while keeping consistent product and music educational terminology.
100% inside Zendesk
100+ agents handle every multilingual conversation without leaving the platform. No tab switching, no data loss, no delays.
14-Day Free Trial
Business Impact
Business Impact for MakeMusic
What changed when Tolto went live Beyond the measurable results, Tolto transformed how MakeMusic delivers multilingual customer support—enabling faster, more consistent communication while empowering agents to support customers in any language without leaving Zendesk.
Support customers across 20+ languages
Improve ticket resolution times by 40%
Enable 100+ support agents to handle multilingual conversations
Eliminate manual translation and copy-paste workflows
Keep agents working entirely inside Zendesk
Ensure consistent product and educational terminology with Glossary & AI Context
Deliver more accurate and personalized customer responses
Scale multilingual support without increasing operational complexity
Improve customer satisfaction through faster, context-aware communication
"Tolto has been a great solution for translating Zendesk support tickets for our team. The integration is reliable, and it's easy to use. One thing I'd recommend is to disable automatic translation, which is enabled by default. This allows you to preview replies before sending without losing the message the agent originally typed and also gives you the opportunity to insert pretranslated macros to avoid paying to translate common replies multiple times."
Team MakeMusic
Ready To Replicate
Success Like
MakeMusic
?
Whether you're supporting customers across 5 countries or 50, Tolto helps your team communicate naturally in every language while keeping costs under control.
